Technical support
-
Are the Uranium Backup licenses lifetime?
Yes, all the Uranium Backup licenses are lifetime. You can purchase and activate Uranium Backup directly from our e-commerce. The
Technical support, Presales -
Do I need to pay for extra support or future updates?
All the commercial licenses of Uranium Backup includes – and always included – free support and updates. These policies may
Technical support, Presales -
Can I perform backups of VMs on VMware ESXi Free Hypervisor hosts?
Yes, you can perform hot backups of virtual machines running on VMware ESXi Free Hypervisor hosts. Free Hypervisor hosts doesn’t
Technical support, Presales, Virtual machine backup -
How many databases can I back up with a Pro DB or Gold license?
You can back up an unlimited number of databases running on an unlimited number of servers (MySQL, MariaDB e SQL
Technical support, Presales, Database backup -
How many licenses do I need to perform Drive Image backups of 3 servers?
In order to perform Drive Image backups, Uranium must be installed on the machine of which it performs the copy.
Technical support, Presales, Drive image backup -
Is Uranium Backup GDPR-compliant?
Yes, it is. In order to help you with the GDPR compliance, we prepared three technical articles: GDPR: guide to
Technical support, Presales -
What are the advantages of installing the Uranium Backup service?
The installation of the Uranium Backup service allow to manage execution collisions between 2 or more backups that might run
Technical support, Drive image backup -
How do I export the backup set logs?
To export a log of a backup set execution, just right-click on the log and select Export log:
Technical support, General -
Can I uninstall Uranium Backup?
The following page provides steps on how to uninstall Uranium Backup.
Technical support, General -
How do I enable synchronization?
To enable synchronization, right-click on the element you want to synchronize and select Enable/Disable file deletion in the destinations (direct
Technical support, Files and folders backup -
Why can’t Uranium access to mapped drives?
LWindows loads network mapped drives at the logon. For this reason, we suggest to alway specify network drives with absolute
Technical support, Files and folders backup -
What’s the difference between incremental and differential backup?
An incremental backup is a copy of the data created and modified since the latest backup execution, both incremental or
Technical support, Files and folders backup -
Why does Uranium skip the full backup?
While configuring the incremental / differential files and folders backup, Uranium allows to specify a day of the week for
Technical support, Files and folders backup -
Why does Uranium ignore the General Options of the backup set?
The General Options of the backup set only affect the copies performed inside the Common Destinations. So, you must enable
Technical support, Files and folders backup, Drive image backup, Virtual machine backup, Database backup, Backup to tape, Exchange backup -
Why does Uranium ignore the General Options of the backup set?
The General Options of the backup set only affect the copies performed inside the Common Destinations. So, you must enable
Technical support, Files and folders backup, Drive image backup, Virtual machine backup, Database backup, Backup to tape, Exchange backup -
How can I recover a single file from a Drive Image backup?
With Windows 8 and higher, you just need to access the WindowsImageBackup folder, where the Drive Image backup is stored,
Technical support, Drive image backup -
Why can’t I complete a Drive Image backup to RDX?
In order to complete with success a Drive Image backup to RDX, the drive must be configured in Fixed mode.
Technical support, Drive image backup -
Why can’t I restore a machine from a Drive Image backup?
In order to successfully complete a restore of a machine it’s required that: the folder WindowsImageBackup, ontaining the backup, must
Technical support, Drive image backup -
Why doesn’t Drive Image delete previous backups?
For a fully functional Drive Image backup (delta update, volume mounting, bare metal restore), the backup must be performed on
Technical support, Drive image backup -
How many licenses do I need to perform Drive Image backups of 3 servers?
In order to perform Drive Image backups, Uranium must be installed on the machine of which it performs the copy.
Technical support, Presales, Drive image backup -
What is Quiescing? How do you configure it in Uranium?
According to the definition provided by the official VMware website, Quiescing is a process where the data that are present on the disk
Technical support, Virtual machine backup -
Why does Uranium ignore the General Options of the backup set?
The General Options of the backup set only affect the copies performed inside the Common Destinations. So, you must enable
Technical support, Files and folders backup, Drive image backup, Virtual machine backup, Database backup, Backup to tape, Exchange backup -
What are VMware Virtual Disk Storage APIs (VDDK) for?
The use of the VDDK APIs is allowed by VMware only with ESXi licensed hosts. VDDK libraries allow: better backup
Technical support, Virtual machine backup -
Why does Uranium give the error not enough space?
It’s required an amount of free disk space of two times the virtual machine size in order to complete the
Technical support, Virtual machine backup -
Why can’t I restore an Hyper-V VM?
In some cases of restore performed on servers with different hardware (compared to the original machine), Uranium may not be
Technical support, Virtual machine backup -
Can I perform backups of VMs on VMware ESXi Free Hypervisor hosts?
Yes, you can perform hot backups of virtual machines running on VMware ESXi Free Hypervisor hosts. Free Hypervisor hosts doesn’t
Technical support, Presales, Virtual machine backup -
Why does Uranium ignore the General Options of the backup set?
The General Options of the backup set only affect the copies performed inside the Common Destinations. So, you must enable
Technical support, Files and folders backup, Drive image backup, Virtual machine backup, Database backup, Backup to tape, Exchange backup -
Why can’t Uranium verify the integrity of a SQL Server backup?
Occassionally, you need to clean the SQL Backup and Restore History. For more information, refer to this article from Microsoft:
Technical support, Database backup -
Why can’t Uranium copy a remote SQL Server backup to common destinations?
Permissions must be carefully configured when you set up a remote SQL Server backup with both main and common destinations.
Technical support, Database backup -
How many databases can I back up with a Pro DB or Gold license?
You can back up an unlimited number of databases running on an unlimited number of servers (MySQL, MariaDB e SQL
Technical support, Presales, Database backup -
Why does Uranium ignore the General Options of the backup set?
The General Options of the backup set only affect the copies performed inside the Common Destinations. So, you must enable
Technical support, Files and folders backup, Drive image backup, Virtual machine backup, Database backup, Backup to tape, Exchange backup -
Why is the end of tape reached?
Tapes are affordable and reliable storage peripherals but their maximum capacity is affected by several variables. We published this article
Technical support, Backup to tape -
How can I back up data to multiple tapes?
Uranium Backup doesn’t support append backups and multisession tapes. It fully erases the tape at every execution of the backup.
Technical support, Backup to tape -
Why doesn’t Uranium allow to rotate tapes?
Tape libraries / autoloaders are not supported. Uranium only supports single slot tape drives.
Technical support, Backup to tape -
Why does Uranium ignore the General Options of the backup set?
The General Options of the backup set only affect the copies performed inside the Common Destinations. So, you must enable
Technical support, Files and folders backup, Drive image backup, Virtual machine backup, Database backup, Backup to tape, Exchange backup -
How do I change the IP address of an Exchange Server?
Uranium Backup must be installed on the same machine of the Exchange Server in order to perform the backup of
Technical support, Exchange backup -
Why does the Exchange backup give an authentication error?
To successfully complete the Exchange backup directly to a NAS, or to any network path, the users of the group
Technical support, Exchange backup -
Why does the Exchange backup not truncate transaction logs?
Uranium can back up Exchange mailboxes, in .pstformat, not the entire Exchange server. For this reason, there’s no procedure to
Technical support, Exchange backup